33 Waves will accept products in its original state ONLY. If hair is used, washed, colored, brushed, curled, altered or product is applied to the hair, it will not be accepted. Products must be returned within seven business days from date received by a customer.

All returns/exchanges are subject to inspection before 33 Waves can accept them. A 10% restocking fee and initial shipping fee ( if any) will be deducted before any refunds are made. After 33 waves receives, inspects, and accepts your return; your account will be credited in three to five business days.

33 waves reserves the right to refuse acceptance of returns or exchanges that do not meet compliance of refund policy.

Please inspect your items upon receipt, if the length, style, or color was shipped incorrectly or does not meet your expectations, please do not remove tags or alter in any way. Please contact customer service at (561) 331-2414 or info33waves@gmail.com. A full refund or exchange will be issued.